Cancellation Policy

At Jewels by Bignaam, operated by BIGNAAM ENTERPRISES, we aim to process jewellery orders quickly while providing a smooth shopping experience.

1. Order Cancellation by Customer

Customers may request cancellation of an order before it has been shipped.

To request a cancellation, please email us with your Order ID at:

Email:

support@bignaam.com

If the order has not been dispatched, we will process the cancellation and initiate the refund.

2. Orders Already Shipped

Orders that have already been shipped cannot be cancelled.

If the delivered product qualifies for a return, please refer to our Refund & Return Policy.

3. Cancellation by BIGNAAM ENTERPRISES

We reserve the right to cancel orders in situations such as:

Product out of stock
Pricing or system errors
Suspected fraudulent transactions
Incomplete customer information
Any other valid business reason

If payment has already been received, the full amount will be refunded to the original payment method.

4. Refund Timeline

Approved refunds for cancelled orders are generally processed within 5–7 business days. The time taken for the refund to reflect in your account depends on your bank or payment provider.

Contact Us

For cancellation-related assistance, please contact:

Email: support@bignaam.com

Please mention your Order ID in your email.

Legal Information

Legal Entity Name: BIGNAAM ENTERPRISES

Business Type: Proprietorship

GSTIN: 23BLRPL8356F1ZQ