Shipping & Delivery Policy
Thank you for shopping with Jewels by Bignaam. At BIGNAAM ENTERPRISES, we are committed to delivering your jewellery orders securely and on time across India.
1. Order Processing
- Jewellery orders are generally processed within 1–2 business days after successful payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next business day.
2. Delivery Timeline
- Estimated delivery time is 3–7 business days, depending on your location.
- Delivery may take slightly longer for remote areas.
3. Shipping Charges
- Applicable shipping charges will be displayed during checkout before payment.
- Free shipping offers may be available on selected products or promotional campaigns.
4. Secure Packaging
All jewellery products are packed carefully to help ensure they arrive safely and in good condition.
5. Order Tracking
Tracking information will be shared through email or other available communication methods once your order has been dispatched, wherever applicable.
6. Delivery Delays
Delivery may occasionally be delayed due to factors beyond our control, including weather conditions, courier delays, public holidays, or other unforeseen circumstances.
7. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect jewellery item, please contact us within 7 days of delivery with your Order ID and photographs of the product and packaging. We will review your request and assist you in accordance with our Refund & Return Policy.
Contact Us
For shipping-related questions, please contact:
Email:
support@bignaam.com
Please include your Order ID in your email for faster assistance.
Legal Information
Legal Entity Name: BIGNAAM ENTERPRISES
Business Type: Proprietorship
GSTIN: 23BLRPL8356F1ZQ
Email: support@bignaam.com