Frequently Asked Questions (FAQs)
Welcome to Jewels by Bignaam. Here are answers to the most commonly asked questions regarding our jewellery products, orders, delivery, and customer support.
1. What is Jewels by Bignaam?
Jewels by Bignaam is an online jewellery store operated by BIGNAAM ENTERPRISES, offering stylish and affordable fashion jewellery for everyday wear, festivals, gifting, and special occasions.
2. What jewellery do you sell?
We offer:
- Earrings
- Necklaces
- Bangles
- Bracelets
- Rings
- Anklets
- Jewellery Sets
- Fashion Accessories
- Gift Collections
3. How do I place an order?
Browse your favourite jewellery, add it to your cart, proceed to checkout, provide your shipping information, choose a payment method, and confirm your order.
4. What payment methods do you accept?
Depending on availability, we accept secure online payments through:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Wallets
- Other supported payment methods
5. Is online payment secure?
Yes. All payments are processed securely through trusted payment gateway partners using industry-standard security measures.
6. How long will delivery take?
Orders are generally delivered within 3–7 business days, depending on your location.
7. How can I track my order?
Once your jewellery order has been shipped, tracking information will be shared through email or other available communication methods.
8. Can I cancel my order?
Yes. Orders may be cancelled before dispatch. Once shipped, cancellations may not be possible.
9. Can I return jewellery?
Eligible jewellery products may be returned according to our Refund & Return Policy. Returned items should be unused and in their original packaging.
10. What should I do if my jewellery arrives damaged?
Please contact us within 7 days of delivery with:
- Order ID
- Product photographs
- Description of the issue
We will review your request and assist you accordingly.
11. Do you deliver across India?
Yes. We deliver jewellery to most serviceable locations across India.
12. How can I contact customer support?
Email: support@bignaam.com
Support Hours: Monday –Saturday
10:00 AM – 7:00 PM (IST)
13. Do you offer bulk or corporate orders?
Yes. For bulk purchases, gifting requirements, or business enquiries, please contact:
Email: support@bignaam.com
Legal Information
Legal Entity Name: BIGNAAM ENTERPRISES
Business Type: Proprietorship
GSTIN: 23BLRPL8356F1ZQ
Customer Support Email: support@bignaam.com
Jewels by Bignaam
Elegant Designs. Affordable Style. Trusted Shopping.